Welcome to Pro X (operated by ProX DigitalServices Pvt Ltd, "we", "our", or "us"). We are dedicated to safeguarding your privacy and ensuring transparency about how your data is collected, processed, and protected when you use our website (https://prox.co.in), marketplace services, mobile applications, and APIs.
1. Information We Collect
We collect information to provide, personalize, and improve our services to you as a client or freelance service provider:
- Account Information: Full name, email address, phone number, password, and role (Client or Professional Provider).
- Identity & Verification Data (KYC): Government-issued ID, address proof, professional portfolio, credentials, and tax details where legally required.
- Transaction & Payment Data: Transaction history, invoice details, escrow deposits, and payout accounts. Card details are processed securely through RBI-compliant, PCI-DSS certified payment gateways and are never stored in raw form on our servers.
- Communications & Chat: Messages, files, and project specifications exchanged via the ProX built-in chat system.
- Usage & Device Information: IP address, device type, operating system, browser type, referral URLs, and interactions with our platform.
Google OAuth & User Data Policy Compliance
When you choose to sign in or register with Google Sign-In:
- Data Accessed: We access only your basic Google public profile information (your full name, primary email address, and profile photo/avatar URL).
- Purpose of Use: This information is strictly utilized to authenticate your identity, create or link your Pro X user account, and display your name and profile avatar on your account dashboard.
- No Selling of Data: Pro X never sells, rents, or licenses your personal information or Google user data to third parties, data brokers, or advertisers.
- Google Limited Use Requirements: Pro X's use and transfer of information received from Google APIs will strictly adhere to the Google API Services User Data Policy, including the Limited Use requirements.
2. How We Use Your Information
We process your data for legitimate operational and business purposes:
- To create, manage, and verify your client or provider account.
- To enable matchmaking, booking, escrow transactions, and real-time project management.
- To prevent fraud, verify KYC identity, ensure trust, and maintain community safety.
- To send operational notifications, booking updates, payment confirmations, and customer support responses.
- To comply with statutory legal, tax, and regulatory obligations under Indian law.
3. Information Sharing & Disclosure
We respect your privacy and only share information under strict conditions:
- Between Clients & Providers: Necessary project details, profiles, and communications are shared to facilitate contract delivery.
- Service Providers & Subprocessors: Cloud hosting infrastructure (Google Cloud / Firebase), SMS/Email gateways, and certified payment processors operating under strict confidentiality and data protection agreements.
- Legal Requirements: If compelled by lawful court order, regulatory authority, or law enforcement agency having jurisdiction in India.
4. Data Storage, Security & Retention
We implement industry-standard administrative, physical, and technical security measures, including SSL/TLS encryption in transit, AES-256 encryption at rest, secure Firebase security rules, and granular role-based access controls.
Your personal data is retained only for as long as your account remains active or as required to fulfill the purposes outlined in this policy, resolve disputes, or satisfy statutory record-keeping periods under applicable law.
5. Your Rights & Data Deletion
You maintain full control over your personal information:
- Access & Correction: You can review and edit your profile details at any time from your Account Settings.
- Account Deletion: You may request complete deletion of your account and personal data by emailing us at info@bramos.app. Upon verification, your personal data will be permanently purged, subject to legal record retention requirements.
- Revoking Google Access: You can revoke Pro X's access to your Google account at any time via your Google Security Settings.
6. Cookies & Tracking Technologies
We use essential cookies and session tokens to maintain authentication and session states. We do not use third-party invasive tracking cookies for cross-site behavioral advertising.
7. Children's Privacy
Our services are directed to individuals of legal age (18 years and above). We do not knowingly collect personal data from minors.
8. Updates to this Policy
We may periodically update this Privacy Policy to reflect platform enhancements or changes in legislation. Any modifications will be posted on this page with an updated "Last Updated" date.
9. Contact Us & Grievance Officer
If you have questions, feedback, or grievance requests concerning this Privacy Policy or your data, please contact our Data Protection Team:
ProX DigitalServices Pvt Ltd
Whitefield, Bengaluru, Karnataka, India
Email: info@bramos.app
Website: https://prox.co.in